Connect CAC, contribution margin, retention and payback instead of optimizing acquisition cost in isolation.
Author Archives: Tony New 1111032026
A practical operating view of receivables, inventory, payables and the cash conversion cycle.
Responsible governance becomes more workable when controls scale with autonomy, sensitivity, reach and the cost of error.
A strong decision memo makes evidence, assumptions, options, tradeoffs and ownership visible enough to challenge before execution.
Clear decision rights reduce delay, duplicate work and political escalation without requiring every decision to be centralized.
Pricing connects customer value, positioning, unit economics and commercial behavior. Treat it as a system rather than a number.
Agent oversight becomes more credible when organizations decide in advance how an agent can be paused, contained and reviewed.
Evaluate AI opportunities on value, data, workflow fit, reversibility and oversight before committing to a tool or automation.
Growth can amplify a good model or accelerate a bad one. Unit economics helps separate the two before scale hides the problem.
A compact operating review can expose priorities, metrics, exceptions and decisions without turning leadership meetings into presentation marathons.